Shipping & Delivery Policies
At epicentreasia.com.my, we aim to maintain delivery a cheap and hassle-free affair for you. As avid online shoppers ourselves, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
We use local couriers in Malaysia to facilitate the delivery of our orders on branded products that will take place between 9am-6pm, Monday-Friday excluding public holidays. All online orders will be processed on the following working day within 5-7 business days. Shipping fee is based on the weight and designated location. Additional charges will be applicable if the exchange of goods is required by you and/or customers' end.
We offer free shipping on all branded Products local (Malaysia) orders. Delivery of branded Products will take place between 9am-6pm, Monday-Friday, excluding Saturday, Sunday and Public Holidays. However, you may purchase a branded product and do a self-collection it at our retail stores Kuala Lumpur, Petaling Jaya and Cyber Jaya.
FREE shipping may be enjoyed in conjunction with a voucher code, automatic discount or credit voucher when applicable. FOC (Free of Charge) items included in Bundle Deals or Promotions are subjected to shipping charges. Promotion units are limited to stock availability based on each campaign. The estimated shipping time per state does not include delays that may arise due to customs clearance, and we seek your cooperation on this matter. Should any dispute arise, shipping fees will be refunded on a case-by-case basis.
Self-collection is available exclusively at our retail stores at Kuala Lumpur, Petaling Jaya and Cyberjaya. You will be notified via email from the date of collection and are required to bring along a printed copy of the order confirmation email sent to your email address that you created an account with on epicentreasia.com.my
For local deliveries, we aim to deliver to as many places as possible as we understand that adds to the ease and convenience of shopping at EpiCentre.
We will not be liable for any damages and or fault of product(s) upon delivery. We will ensure that all product(s) will be examined carefully and is damage-free before delivery. You agree that all risk of the Product(s) will be passed on to you upon delivery. You agree that you shall be careful and responsible when unboxing the product(s). Use of any sharp instruments might damage the product(s), and we shall not be liable for it. EpiCentre reserve the right to amend any of the above rates, discontinue Self-collection and shipping cost at any time without prior notice to customers.