Frequently Asked Question


1) How Can I shop in EpiCentre Website?

 Answer: Just 4 simple steps and you can start shopping in EpiCentre:

   a.   Sign-up Shopper account in EpiCentre.  Click here

   b.   Validate your email address.


2) What are my payment options? 

Answer: Online purchases are made easy and secure with a selection of payment options, including credit card (Visa and MasterCard).


3) Is buying online safe?

Answer: Verified by Visa and MasterCard SecureCode protect your transactions when you're shopping online. Register for either of these free services and your purchases are guarded using your own personal password, which acts the same way as using your PIN or signature when you buy an item over-the-counter in a store. This verifies your identity when making your online purchase, ensuring payment is safe and secure. Any personal information you disclose to us is handled with the strictest confidence in accordance with our privacy policy.


4) What is CVV?

Answer: On MasterCard or Visa the CVV is the last 3 digits on the back of the card.


5) Are there benefits to registering with EpiCentre online?


   a.   Special discount

   b.   Check your purchase history 

   c.   Get the latest update from us


6) What happens after I have completed payment online successfully?

Answer: After you place an order with us, you'll receive:

   a.   Order confirmation email with the details of your order

   b.   Tax Invoice


7) What is the cost of delivery?

Answer: Free Delivery for all product (Malaysia) order.


8) Do I have to be home to receive my items?

Answer: Yes. All deliveries must be signed for when you receive them. If you are unable to take delivery of your items in person, or if you have not received them within a reasonable period, please Contact Us.


9) What happens if I’m not at home to receive my purchased items?

Answer: If you are not available to take delivery of your parcel, a delivery slip with further instructions will be left in your letterbox.


10) What if I receive a damaged parcel, the wrong items, or don’t receive my order at all?

Answer: If you believe there is damage to the products you've ordered, the incorrect items have been delivered, or your order hasn't arrived within the specified time frame, please Contact Us


If you have any queries regarding your purchase, do not hesitate to contact us at [email protected] or EpiLine T: +6012-4871781